Privacy Policy

GenixByte ("we", "us") operates Genix Chat and related services. This policy describes how we handle personal information on our marketing site and SaaS products.

Information we collect

• Account details you provide at signup (name, email, company)
• Usage data such as chat transcripts, widget interactions, and support tickets
• Technical logs (IP address, browser type) for security and reliability
• Feedback and contact form submissions you send us voluntarily

How we use information

• Provide and improve Genix Chat and related services
• Authenticate users and process subscriptions
• Respond to support requests and product feedback
• Send service-related emails (verification, billing, product updates)

Sharing

We do not sell personal data. We use subprocessors (e.g. payment providers, email delivery) only as needed to operate the service, under appropriate agreements.

Retention & security

We retain data while your account is active and as required for legal or billing purposes. We apply industry-standard safeguards; no method of transmission over the internet is 100% secure.

Your choices

You may request access, correction, or deletion of account data by contacting us at Contact. You can opt out of non-essential marketing emails using the unsubscribe link in those messages.

Contact

Privacy questions: Contact support.